Privacy Policy for M’s Kitchen Delights

At M’s Kitchen Delights, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit card details or other payment information (processed securely through our payment provider).
  • Order Information: Details of products you have ordered and any specific preferences or dietary requirements.
  • Usage Data: Information on how you interact with our website, including IP address, browser type, and pages visited.
  • Cookies: We use cookies to enhance your experience on our website, for example by remembering your preferences or shopping cart.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including delivery and customer support.
  • Communicate with you about your orders, offers, and promotions.
  • Improve our website, products, and services based on your feedback and usage patterns.
  • Personalize your experience with us, including recommending products and services that may be of interest to you.
  • Ensure our website and services are secure and protected against fraud.

3. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment Processors: To process your payments securely.
  • Delivery Services: To ensure your orders reach you in a timely manner.
  • Marketing Partners: To send you promotional offers (only with your consent).

We require these third parties to maintain the confidentiality and security of your information and to use it solely for the purposes for which we have engaged them.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include secure servers, encryption, and limited access to your data by authorized personnel only.

5. Your Rights

You have the right to:

  • Access and obtain a copy of your personal information that we hold.
  • Request correction of any inaccuracies in your personal information.
  • Request deletion of your personal information, subject to certain legal obligations.
  • Opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at info@mskitchendelights.com.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and for analytical purposes. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Returns Policy

At M’s Kitchen Delights, customer satisfaction is our priority. However, due to the perishable nature of our products, we have a limited returns policy:

  • Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact us immediately. We will arrange for the correct items to be delivered as soon as possible or offer a refund where appropriate.
  • Perishable Goods: Due to health and safety regulations, we cannot accept returns or exchanges of perishable goods. Please ensure that you have ordered the correct items before completing your purchase.
  • Non-Perishable Items: For non-perishable items, returns may be accepted if the item is unused, unopened, and in its original packaging. Please contact us within 14 days of delivery to arrange a return.
  • Refunds: Refunds, if applicable, will be processed within 7 days after we receive and inspect the returned item.

Please contact our customer service team at info@mskitchendelights.com for any return requests or questions.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

M’s Kitchen Delights

52 Hillfoot Road ML6 9PN

info@mskitchendelights.com

07437185490